Frequently Asked Questions#

General#

What is Reply CMP?

Reply CMP is a multi-cloud management platform. It gives you a single view of resources, costs, policies, and operations across Azure, AWS, and GCP. See What is Reply CMP?.

Which cloud providers are supported?

Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP).

How is data refreshed?

Discovery syncs run on a configurable schedule (default: daily). Cost data is ingested daily from each provider’s billing API at T-1 (previous day). You can trigger an on-demand Discovery sync from the Connections tab in Administration.

Where can I find Reply CMP online?

Reply CMP is listed on the Microsoft Azure Marketplace — get in touch with the Cluster Reply team to request access or a demo: marketplace.microsoft.com → Reply CMP

For a full product overview, case studies, and contact information, visit the Cluster Reply official product page: reply.com → Cloud Management Platform

Is there a mobile app?

No. However, a PWA is available and can be installed from the Install button in the sidebar, to use Reply CMP on your tablet or mobile.

Discovery#

Why are some of my resources not appearing in Discovery?

This is usually one of three causes:

  1. The connection for that account has not completed a full sync yet — wait for the next scheduled sync or trigger one manually.

  2. The resource type is not in the Discovery coverage list — see Supported Services.

  3. The cloud credentials are expired or lack read permissions for that resource type.

Why does a resource show “Not provisioned via CMP”?

This means the resource exists in your cloud account but was not created through the Reply CMP provisioning wizard. Most resources will show this. The label helps you distinguish managed (CMP-provisioned) from unmanaged resources.

How often does Discovery run?

The default schedule is daily. Your administrator can configure a more frequent schedule per connection. You can also trigger an on-demand sync from Administration → Connections → Launch Discovery.

What does the “View in Provisioning” link on a resource mean?

It appears on resources that were created through the Reply CMP provisioning wizard. Clicking it navigates to the deployment record in the Provisioning section.

FinOps#

Why are some of my resources showing €0 cost?

Several causes:

  • The resource may be covered under a spend commitment (Reserved Instance, Savings Plan, or CUD) that results in zero marginal cost — the cost appears on the commitment line instead.

  • The resource may have been inactive for the billing period.

  • Cost data for that resource type may not be available for your provider plan or tier.

What is the difference between Actual and Amortised cost?

Actual cost shows what is billed on each day (including full upfront reservation charges on the day they are billed). Amortised cost spreads reservation and savings plan charges evenly over the commitment term. Use Amortised for day-to-day operational views; use Actual for reconciling with your cloud invoice. See The FinOps Lifecycle.

My allocation shows a large “Other” group — what does this mean?

“Other” contains costs not attributed to any Group, Environment, or Project in your hierarchy. This happens when resources don’t match any allocation rules. Create allocation rules in FinOps → Allocate to reduce the Other bucket. See Allocate — Assign Cost Ownership.

Why can’t I add a budget to a Group node?

A Group node can have one budget. If a budget already exists on that node, delete it before creating a new one. Budget creation also requires FinOps.Budget / Write permission.

Optimize & AI Savings Estimation#

How are the “AI savings estimates” calculated?

The platform runs a ReAct-pattern AI agent that queries your actual billing history for the affected resources, applies the recommendation’s expected saving, and caps the result to the actual resource cost. See AI Savings Estimation for the complete methodology.

Can I trust Low confidence savings estimates?

Low confidence means no cost history was found for the affected resources — the estimate is heuristic. It indicates an opportunity exists but the size is uncertain. Use High confidence estimates for business cases; treat Low confidence as a flag to investigate further.

Why didn’t the AI savings estimates update after I added a new connection?

Estimates are computed at recommendation refresh time. After adding a new connection, wait for the first cost data ingestion (T-1) and then click Refresh on the Optimize tab. The AI will re-run with the new data.

Provisioning#

What is a catalog item?

A catalog item is a pre-defined Terraform template managed by your platform team. It defines the resource type and configuration schema. You fill in the form (Step 3 of the wizard) and the platform deploys it. See Deploy from Catalog.

Why is my deployment stuck in Draft status?

Draft status means a change was saved but not yet applied. Open the deployment and click “Review & Apply” to run the dry-run and apply flow.

A deployment failed — where do I start debugging?

Check the AI Error Explanation panel for a plain-language description of the failure. Then review the raw Terraform output for the specific error message. Common causes: insufficient permissions on the cloud connection, resource name already taken, region quota exceeded. See Troubleshooting.

Can I deploy to multiple cloud providers in one deployment?

This depends on the catalog item. Some templates provision resources across multiple providers or connections. Each provider connection required will be displayed in the wizard.

Automation#

Does Reply CMP support auto-scaling, not just start/stop?

Currently, Start/Stop and Tag Enforcement policies are supported. Auto-scaling configuration is on the roadmap but not yet available.

My Stop policy ran but some VMs were not stopped. Why?

Check the policy execution results (Automation → Policies → Execution History). Resources showing “Failed” may have had insufficient permissions on the cloud connection, or were in a state that prevented the action. Resources showing “Skipped” may have been excluded by a rule or were already in the target state.

Are policies applied to future resources added to a Group?

Yes. Policies are scoped to a Group node — any resource allocated to that Group in the future will automatically be covered by the policy at the next scheduled run.

Monitoring#

Why is the Grafana dashboard not loading?

The most common cause is third-party cookie blocking. Allow cookies from grafana.welkincmp.com in your browser settings. See Cloud Monitoring Dashboards for step-by-step instructions.

I am a new user and see “Unauthorized” in the monitoring panel.

New users may take up to 5 minutes to be provisioned in Grafana. Log out, wait 5 minutes, and log back in. If the issue persists, contact your administrator.

Administration#

Can I have more than one Owner?

Yes. Multiple users can hold the Owner role. It is recommended to have at least 2 Owners for resilience.

I can’t assign a role to a user. Why?

You can only assign roles whose permissions are a subset of your own (the superset rule). If the role you want to assign requires permissions you don’t hold, ask an Owner to make the assignment. See Roles & Permissions Reference.

A user left the company — what do I do?

  1. Go to Administration → Users → find the user.

  2. Open their User Role Drawer → click “Remove user”.

  3. Separately, remove their Azure AD guest account from Microsoft Entra ID.

  4. Optionally, review Audit Logs to see their recent activity.

CMP Agent#

What language can I use with the CMP Agent?

The Agent understands queries in any language and always responds in the language you write in — including generated reports.

Is the CMP Agent accessing my data right now even when I’m not chatting?

No. The Agent only queries data when you send a message. It does not run background queries or maintain an active data connection when the chat panel is closed.

The CMP Agent gave me an incorrect answer. What should I do?

AI responses may sometimes be inaccurate. Cross-check important figures in the FinOps module directly. For cost figures, use FinOps → Analyze with the same filters the Agent described. Report inaccuracies to your platform administrator.

Can the CMP Agent deploy resources or make changes?

No. The only write action the CMP Agent can perform is triggering a Discovery sync (which requires your explicit confirmation in chat). It cannot create, edit, or delete cloud resources.